Association eNews: June 28, 2012 June 28, 2012 In this week's e-News Verifying USBC membership for certified leagues USBC Rulebooks in summer supply orders Webinars to discuss customer service Campus Closed July 4Verifying USBC membership for certified leaguesPer USBC rules, all members competing in a certified league must purchase USBC membership as well as pay the applicable state and local dues.USBC needs local and state associations to help verify all league members within their association have a current membership. A few associations across the country have run reports in WinLABs and compared them to the league roster sheets. On average, there have been approximately two bowlers per league that have no membership.Associations should begin adding this to their list of duties after their leagues have been processed. By running this process a couple of times per year, it can add income to the association’s finances as well as increase their membership numbers.USBC Rulebooks in summer supply ordersThe USBC Playing Rules and Commonly Asked Questions will be shipped with all upcoming summer supply orders. The 2012-13 edition features all of the Commonly Asked Questions, giving you one source for reference for all of your rule questions.Please remember that for any centers that need additional Rulebooks, they will be available on BOWL.com starting Monday, July 16. The Rulebooks are available in pdf form as well as for Kindle, iPod Touch, iPhone, iPad and Android.Webinars to discuss customer serviceIs your association in the business of customer service? While it can be tough to realize, we are all in that business. What exactly is customer service? Join Mike Larsen in a webinar as he provides an insight into customer service and how it can positively impact your associations. The schedule of the webinars (all times Eastern): Tuesday, July 10, 3 p.m. Wednesday, July 11, 8 p.m.To register for this Webinar, please send an email with your name, association name and number, email address, phone number and the webinar in which you would like to participate to firstname.lastname@example.org.Classes are limited to 25 participants, so please register early. Registration ends 48 hours before the webinar is conducted. After registering, we will send you sign-on instructions.IBC closed July 4The International Bowling Campus will be closed Wednesday, July 4 in honor of Independence Day. We will re-open Thursday, July 5 for normal business hours. We sincerely hope all association officials have a safe and happy July 4 holiday.